Privacy Policy
This Privacy Policy explains how TRAHLE (“Trahle”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Trahle mobile application and related websites (together, the “Service”). By using the Service, you agree to this Policy.
1. Who we are
Trahle is a trainer-first mobile application that helps personal trainers manage clients, session packages, attendance, payments, and related coaching workflows. For privacy questions, contact us at support@trahle.com.
2. Information we collect
Depending on how you use the Service, we may collect:
- Account information — phone number (used for OTP sign-in), display name, and profile details you provide.
- Trainer business data you enter — client names and contact details, session schedules, attendance, packages, fees, payment/dues notes, exercise notes, and similar records you create while using Trahle.
- Usage and device data — app interactions, crash/diagnostic logs, device type, OS version, and approximate network information needed to operate and improve the Service.
- Communications — messages you send us at support@trahle.com, and content you generate for outreach (for example AI-assisted WhatsApp draft text you choose to create).
Trahle is designed for trainers. Client information stored in the app is typically provided by the trainer. Trainers are responsible for having a lawful basis to store and process their clients’ information.
3. How we use information
We use information to:
- Create and authenticate accounts (including phone OTP verification)
- Provide core features such as client, session, package, attendance, and payment tracking
- Power optional AI-assisted features (for example Coach Brief and draft outreach text)
- Maintain security, prevent abuse, and troubleshoot issues
- Improve product performance and user experience
- Respond to support requests and send important service notices
- Comply with legal obligations
4. AI-assisted features
Some features may use automated systems to generate summaries, suggestions, motivational copy, or outreach drafts based on data you provide in the app. These outputs are assistive only; you remain responsible for reviewing them before sharing with clients or third parties.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers that help us operate the Service (for example cloud hosting, authentication, analytics, and crash reporting). Our core infrastructure uses Google Firebase and related Google Cloud services.
- Legal and safety recipients when required by law, regulation, legal process, or to protect the rights, safety, or property of Trahle, our users, or others.
- Business transfers if we are involved in a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
When you use sharing features (for example opening WhatsApp or the system share sheet), content you choose to share is transmitted under that third party’s terms and privacy practices.
6. Data storage and retention
We store information on cloud infrastructure that may process data in regions supported by our providers. We retain account and business data for as long as your account is active and as needed to provide the Service. We may retain certain records longer when required for legal, security, or accounting purposes, after which we delete or anonymize them where feasible.
7. Security
We use industry-standard safeguards appropriate to the nature of the data we process, including encryption in transit and access controls. No method of transmission or storage is completely secure; please use a strong device lock and protect access to your phone.
8. Your choices and rights
Subject to applicable law (including Indian data protection law where it applies), you may:
- Access or update profile information in the app where available
- Delete your Trahle account in the app under Profile → Delete account
- Request correction or deletion of personal data we hold about you
- Request information about how we process your data
- Withdraw consent where processing is based on consent
You can delete your Trahle account and associated data at any time in the Trahle mobile app: open Profile, then tap Delete account and confirm. This in-app flow is the primary way to close your account. You may also follow the steps on our Delete account page, or email support@trahle.com for other privacy requests. We may need to verify your identity before fulfilling a request. Trainers who store client data in Trahle are responsible for handling client requests that relate to records they control.
9. Children’s privacy
The Service is intended for adult fitness professionals and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
10. International users
Trahle is primarily offered to trainers in India. If you access the Service from another country, you understand that your information may be processed in India or other locations where our providers operate.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated Policy.
12. Contact
TRAHLE
Email: support@trahle.com